Meto Print warranty terms
Warranty for the countries of the European Union and Switzerland*
Meto International GmbH, Ersheimer Strasse 69, 69434 Hirschhorn, Germany, shall guarantee the purchasers of (new) products listed below that no material defects will occur during the indicated warranty periods from the date of delivery. Should any such defects arise during this period Meto shall, on presentation of the delivery note, decide at its own discretion whether to rectify defects or provide a defect-free replacement. Please refer any such matters to the person specified under Contact. This warranty shall not include defects that can be attributed to improper usage on the part of the user or that are only brought to light after the warranty period has expired.
| Product | Standard warranty |
|---|---|
| Printer (without print head and other accessories) | 24 months |
| Print head (when delivered with printer, not when bought new as an individual part) | 12 months or 25 km**, whichever occurs first |
| Platen roller / counter-pressure roller (when delivered with printer, not when bought new as an individual part) | 12 months or 50 km**, whichever occurs first |
| Battery (when delivered with printer or bought new as an individual part) | 12 months |
* Determined by the purchaser’s address.
** Printer mileage in kilometres can be read out from the printer driver; see operating instructions.
Extended warranty only available for Germany, Austria, Switzerland and France
The above warranty can be extended for new printers including print head for 1 year (PLUS) or two years (PREMIUM) and services can be added as stated in the overview below. The extended warranty must be purchased separately from the printer and within 14 days of buying the printer.
The extended warranty offers a broader scope of cover than the standard warranty and provides added security for your applications.
Your benefits:
- Fast response and repair times
- Security for your processes and minimal downtimes
- Extended warranty includes the print head
- Replacement parts delivered within 48 hours (PREMIUM only)
- The full lifespan of your METO printer is covered
| Extended warranty | Scope* | Additional scope | Total duration of warranty** |
|---|---|---|---|
| PLUS | Plus 1-year warranty on desktop printer and print head or maximum mileage of 50 km***, whichever occurs first | Repairs within 7 working days | 3 years |
| PREMIUM | Plus 2-year warranty on desktop printer and print head or maximum mileage of 75 km***, whichever occurs first | 48h replacement / Replacement of printer + delivery of print head | 4 years |
* Does NOT apply to platen rollers, cutters, peelers or other accessories.
** Maximum total duration, assuming that the maximum mileage has not already been reached, and based on the standard (24-month) warranty and extended warranty.
*** Mileage in kilometres can be read from the printer driver; see operating instructions.
